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Is it necessary to register on the site to purchase?

To make purchases on shop.lafabbricadellino.com you need to create an account with a simple guided procedure by clicking on the first icon at the top right.

How can I sign up for the newsletter?

You can sign up using the form at the bottom of the page in the “Newsetter – sign up” area

How can I take the correct measurements before buying a linen curtain?

For the length it is necessary to take measurements from the stick to the ground; for the width just take the measurements of the window.

How are linen items washed?

Wash in the washing machine, dividing the fabrics by color, and not dry. Choose low temperatures, a maximum of 30/40 degrees, and avoid excessively strong spin cycles, which damage the fabric on the corners. White linen should be washed with a specific detergent, equipped with whiteners capable of guaranteeing the natural white of the garment and avoiding yellowing. Colored linen simply requires a detergent that does not damage the color. For drying, items must be protected from direct sunlight which could bleach and yellow the colours. Turn inside out and, if using clothespins, they should be placed on the seams.

How can I keep the linen products I purchased soft?

Always use a neutral soap and add a mild fabric softener. If you have a dryer, put the dedicated fabric softener on for 15 minutes.

How can I remove stains from a linen item?

Add a teaspoon of bicarbonate or any bleach-free stain remover to the detergent and avoid using aggressive detergents.

How can I search for an article?

You can use the macro categories on the home page (bed, table, bathroom, living) on ​​the home page; you then have the possibility to further refine your search for products, sizes and colors using the filters on the side.

How can I check the status of my order?

We invite you to contact us on 059 686818 or write us an email at customercare@lfdl.it . You will receive a response as quickly as possible.

How can I contact customer service?

We invite you to contact us on 059 686818 or write us an email at customercare@lfdl.it .

Can I use a personal shopper service?

Our interior designers are always available to give you advice and information before each purchase. Contact us on 059 686818 or write to us at customercare@lfdl.it .

What forms of payment do you accept?

The payment methods accepted for purchases in our online boutique are: credit cards (Visa, Mastercard, American Express) and PayPal.

Can I pay with my credit card safely?

The security of payments is guaranteed thanks to the SSL encryption system, used for every transaction carried out on the website: your credit card details will be totally illegible to third parties.

Why didn't my credit card payment go through?

If you receive a notification that your payment method has been declined, check that:

- your card details or payment information have been entered correctly;

- the security code is correct;

- the credit card has not expired.

In case all the above information is correct, please contact your bank or payment service provider.

How much is shipping?

We'll take care of the shipping! It is ALWAYS free for you.

When will I receive my order?

Our products have a production time varying from 3-4 weeks depending on the customizations requested, the availability of raw materials and events not under the direct control of Bergianti & Pagliani. The times necessary to receive the goods are reported at the time of choosing the product and related customizations. Any delays not known at the time of order confirmation are always communicated.

From the moment of shipment, delivery will take place in:

- 24/48 hours for shipments within Italian territory (for Basilicata, Campania, Calabria, Puglia and islands, delivery may require an additional day);

- 3/5 working days for shipments outside Italian territory.

How can I track the shipment of my order?

We invite you to contact us on 059 686818 or write us an email at customercare@lfdl.it . You will receive a response as quickly as possible

How can I return a product?

If you intend to withdraw you must inform us within 14 days of receiving the order by e-mail to customercare@lfdl.it . We invite you to read all the conditions of your right of withdrawal in detail in the dedicated section of the site.

Where is my return? How can I check the status of my return?

We invite you to contact us on 059 686818 or write us an email at customercare@lfdl.it . You will receive a response as quickly as possible.

How long does it take to get a refund in case of return?

The refund will be made within 14 working days of our receipt of the item with the same payment method used at the time of purchase if possible.

I ordered a custom made item but changed my mind. What should I do?

You have the right to withdraw from the contract stipulated within 24 hours of receiving the order confirmation by communicating this to customercare@lfdl.it . Once the production process of the customized and personalized product has begun, it will no longer be possible to stop the process. We invite you to read all the conditions of your right of withdrawal in detail in the dedicated section of the site.